Frequently asked questions by our customers

How long does delivery take?

  • The goods are delivered within 1-3 working days after receiving the order payment.

Is it possible to return the goods?

  • Each Buyer has the right within 14 (fourteen) days from the moment of delivery of the order, in agreement with the Seller's representative, to exchange the goods for other goods, if such are available and if: the goods have not been used, the packaging of the goods has been preserved and is not damaged.
  • More info here: Product return policy

Can I come and see the full range of products in person?

In what ways can I pay for my order?


  • To proceed to the immediate payment of the items in the shopping cart, you select the payment method MakeCommerce. You will be directed to a payment processing platform where you can securely pay for your order.
  • On the MakeCommerce platform, it is possible to make online payments of Internet banks: Swedbank, SEB, Luminor (Nordea) and Citadele.


  • If you want to make the payment upon receipt of the invoice, select the payment method: Payment upon receipt of the invoice.
  • An order confirmation will be sent to your e-mail. We will process it and send an invoice for payment.
  • Please make the payment only after receiving the invoice. When making payment, please indicate the invoice number.

We recommend that you also check your e-mail's junk/spam folder, because in rare cases, letters from with an invoice attached may end up there.

After receiving the payment, we will notify you when the order has been prepared in the Weleda store, or we will send the package with the selected delivery method.

How will I know you have received my order?

  • You will be notified by email when your order enters processing. This usually happens within the first 5 minutes.